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FAQ / Usage Questions

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No, Innergie notebook adapters do not have batteries built in, and therefore cannot be used without being connected to a power source.
“When charging your devices, the IC of your devices will auto-detect and define how much voltage/amp to withdraw from the charger. So, Innergie’s fast charge will not damage your mobile phones. In addition, Innergie build in InnerShield™ Protection which provide five layers of protection, Over Current Protection (OCP), Over Voltage Protection (OVP), Over Temperature Protection (OTP), Over Power Protection (OPP), and Short Circuit Protection (SCP).”
It is normal for tiny adapters to have a higher temperature during fast-charging. You can charge with ease as Innergie has a higher standard for temperature testing; the actual operating temperature of Innergie adapters are usually lower than other brand adapters. If you still have any concern, please contact us.

There are two ways to verify the voltage and wattage requirements for your laptop.

 

a) Check the label located at the bottom of your laptop. There should be a label or indication of the voltage and current required. Wattage requirements are computed by multiplying voltage by current.(For example: a laptop with the specs of 19V x 3.42A requires 65 watts of power).

 

b) Check the label located on the back of your original notebook adapter. There should be an indication of voltage and current required. Wattage requirements are computed by multiplying voltage by current.(For example: a laptop with the specs of 19V x 3.42A requires 65 watts of power).

Innergie Laptop Adapters provides 19-20 V working voltage. Your 12V laptop is not compatible with Innergie’ laptop adapters. If your laptop is USB-C laptops (12V), you can choose Innergie’s USB-C Laptop Adapters which can support 12V input.
Mircosoft Surface 1 & 2 and Apple MagSafe for Macbook currently are not licensed to any third party. Therefore, Innergie does not provide Mircosoft Surface and Apple MagSafe tip in the package or via Free Tip Program.