FAQ / Purchase Questions

Although we are continuing to expand, we may not have service and distribution in your country just yet. Please visit the “Where to Buy” page to check whether we have distributors in your region. If there isn’t, simply visit “Contact Us” page and express your intention to make a purchase. We will arrange your purchase request with you accordingly.

a. If you purchased Innergie products via Innergie Official Website, please visit the “RMA” page. Note that the return/exchange must be made within 7 days of receiving your order and the goods must be in the same condition as received.


b. If you purchased Innergie products via third-party sales channels, please contact the retailers directly on their RMA process. Note that different retailers policy terms may vary.

Please visit our “Where to Buy” page for more sales channel information.

Innergie have offline sales channels all over the world. However, only certain stores allow you to experience our products. Please visit our “Where to Buy” page that specifies Experience Stores.

If you receive defect products, please contact our customer representatives at our “Contact Us” page, we will exchange the products as soon as possible.

If you wish to purchase our products in bulk, please contact us through “Contact Us” page.